Let's Work
Am Messeplatz 1
D-65479 Raunheim,
Hugo-Eckener-Ring 1FAC,
Building 234, D7.01D-60549,
Frankfurt am Main, GER

Privacy Policy

This Privacy Statement informs you about the type of personal data that is collected and received through our website zerog.aero (“website”) and about how we use, share, retain and protect such personal data.

Who we are

We are zeroG GmbH (“we”, “zeroG” or “us”) , a 100% subsidiary of Lufthansa  Systems, and have our registered office at Am Messeplatz 1, D-65479,  Raunheim, Germany - Registration: Amtsgericht Darmstadt HRB 94073. We are the controller responsible for the processing of personal data through the website.

How we obtain personal data

We receive personal data through our website, e.g. our contact form.  Personal data means any information relating to an identified or identifiable natural person.

We collect personal data that you choose to voluntarily provide to us for your use of the website. In addition, we collect certain personal data by using cookies, including similar technologies such as local storage when you visit the website.

Cookies are bits of text that are placed on your computer’s hard drive or mobile device when you visit certain websites. Cookies hold information that may be accessible by the party that places the cookie, which is either the website itself (first part cookie) or a third party (third party cookies). You do have control over cookies and can refuse the use of cookies by selecting the appropriate setting on your browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable or delete existing cookies. Please note, however, that by not accepting or deleting the use of cookies, you may not be able to use the website.

On the website, we use cookies for the following purposes:

  1. To gather website statistical data to analyze how our users use the website, such as which pages are visited, how long pages were visited and the paths taken by visitors to our website as they move from page to page.

For the purpose listed under 1), we use Google  Analytics. Google Analytics is a web analytics service provided by  Google, Inc., which uses cookies to help us track what interests people visiting our website. The information generated by the cookie about your use of our website (such as your IP address, the URL visited, and the date and time the page was viewed) will be transmitted and stored by Google on servers in the United States or any other country in which Google maintains facilities. Your IP address will be masked by setting the last octet of your IP address to zero before it is stored by Google. Google will use this information to monitor your use of our website and to compile reports on website activity for us. Based on our agreement with Google, Google is not allowed to use this information for its own purposes and may only transfer this information to third parties where required by law, or where such third parties process information on Google’s behalf.

The types of personal data we may obtain

We may receive the following personal data from you:

  1. Name and contact details (such as name, address, email, username, fax, and phone numbers); if provided by you
  2. Your resume and motivational letter when submitting an unsolicited application. For applying to posted open positions, please visit www.be-lufthansa.com
  3. Traffic data (such as your Internet usage).

If you would like to receive the product PDF via the input in our contact form, we need your first name, last name and email address to send the PDF with a personal salutation.
The data will be used exclusively for sending the PDF.
The legal basis for the processing is Art. 6 para. 1 lit. b GDPR
The data collected will be deleted immediately after sending.

We may collect other types of personal data if required under applicable law or if necessary for the purposes listed below.

How we may use personal data

We may use the personal data we collect and receive for the following purposes:

  1. To answer questions you have regarding our services.
  2. For recruitment purposes.
  3. To analyze how the website is used, such as which pages are visited, how long pages were visited and the paths taken by visitors to our website as they move from page to page.
  4. To verify compliance with applicable legal requirements and our policies.

How we may share personal data

We may share the personal data we collect and receive on a need-to-know basis with the following third parties:

  1. Service providers; e.g. Lufthansa Group HR, Transport, IT.
  2. Competent public authorities or other third parties, if required by law or reasonably necessary to protect the rights, property, and safety of ourselves or others.

We may also transfer your personal data in the event that we sell or transfer all or a portion of our business or assets on a need-to-know basis. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal data you have provided to us in a manner that is consistent with applicable law and this Privacy Statement.

We do not sell, rent or trade your personal data.

The integration of social networks

At various places on our website, zeroG provides social network features in the form of links to our social media platforms and contacts.

The basic provision of the plugin on our website is based on our legitimate interest for marketing purposes, Art. 6 (1)(f) GDPR.

zeroG can be contacted and our offers are accessible without utilizing social media networks. If you use the additional features, please note the  following information about data handling:

1. Linking to zeroG in social networks

Linking to zeroG or one of our social media posts, e.g. our LinkedIn page,  involves simple links to other providers’ websites. With such a link, zeroG does not transmit any personal information to this other provider.  However, zeroG would like to draw your attention to the fact that, in principle, the third parties are able to identify the source of a visit,  at the very least. zeroG has no influence over how third parties treat data; likewise, zeroG and the Lufthansa Group’s Privacy Statement do not cover third-party websites.

2. Forwarding and recommendation functions for zeroG content (e.g. ‘Share’ and ‘Like’ buttons)

At various places in zeroG´s online content, zeroG gives you the option of sharing and recommending its content on social networks. By doing so,  zeroG is offering you a convenient alternative to copying and sending links.

When you visit zeroG pages and use the recommendation functions, zeroG communicates the URL to the social network you have picked. A number of networks then immediately supplement the link with an excerpt of the content provided by zeroG. With most social networks,  you are asked for confirmation before this is saved or forwarded.

Please note that zeroG has neither knowledge of nor influence on how social networks deal with the information you share with them and whether this information is made available to other websites. zeroG recommends that you read their privacy policies carefully in each case.

How we protect personal data

We maintain appropriate technical and organizational security safeguards designed to protect your personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.  However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or that the personal information stored is absolutely secure. We will notify you of any data breach that is likely to have unfavorable consequences for your privacy in accordance with applicable law.

To ensure the highest possible security for the transmission of your data between your web browser and our internet system, we use the Secure Socket Layer  (SSL) encrypting technology. SSL enables an encrypted communication respectively transfer of documents via the internet between a web browser and web server. The URL of a website with an SSL connection to your browser starts with http://https://.

How Long We Retain Personal Data

We retain personal data for as long as necessary to fulfill the purposes for which we receive the personal data, except if required otherwise by applicable law. Corresponding burdens of proof and duties of retention arise from, amongst others, the Commercial Code, Tax Code, and Money Laundering Act. These prescribe retention periods up to ten years. Typically, we will retain most of the personal data until we have handled your request or your application for an open position at zeroG.

In certain circumstances, personal data are kept for the period of time during which claims against zeroG may be enforced (statutory limitation period of three to thirty years).

Your Rights

zeroG is committed to ensuring fair and transparent data processing. That is why  it is important to us that data subjects can not only exercise their  right to object but also the following rights where the respective legal  requirements are satisfied:

You have the following rights in relation to your personal data:

  1. Right  of Access, Art. 15 GDPR; i.e. the right to obtain, at reasonable  intervals and free of charge, information on whether or not your  personal data are being processed and to receive the personal data that  is being processed in an intelligible form;
  2. Right of  Rectification, Art. 16 GDPR; i.e. the right to have your personal data rectified, blocked or deleted if your personal data are incorrect,  incomplete, inaccurate, irrelevant, outdated or processed unlawfully.
  3. Right to Erasure (“Right to be forgotten”), Art. 17 GDPR; i.e. the right to object on legitimate grounds to the processing of your personal data.
  4. Right to Data Portability, Art. 20 GDPR: i.e. to receive the personal data that is being processed in an intelligible form.

You have the right to object, for reasons relating to your particular situation, at any time to the processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.

The controller shall no longer process your personal data unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, right, and freedoms or processing is necessary for the establishment, exercise, or defense of legal claims.

Where your personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data, which includes profiling to the extent that it is related to such direct marketing.

Where you object to processing for direct marketing purposes, the personal data concerning you shall no longer be processed for such purposes.

To exercise your rights, please contact us using our contact details set out below. In order to process your request and for identification purposes, please note that we will process your personal data in accordance with Art. 6(1)(c) GDPR. We will respond to your request within the applicable statutory term.

Updates to this Privacy Statement

We may update this Privacy Statement from time to time. We will notify you of any significant changes to this Privacy Statement on the website or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided in the notification.

How to Contact Us

If you have any comments  or inquiries about the information in this Privacy Statement, if you would like us to update your personal data, or to exercise your rights, please contact us by email at dataprotectionoffice@zerog.aero

zeroG Data Protection Coordinator

Jens Wagner
zeroG GmbH
Am Messeplatz 1
D-65479 Raunheim

If  you have any further queries regarding data protection in connection to  our website or services, please contact our Group Data Protection Officer for the Lufthansa Group:

Corporation Data Protection Officer for the Lufthansa Group

Deutsche Lufthansa AG
D-60546 Frankfurt am Main

Email: datenschutz@dlh.de

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